Shipping & Returns 

Shipping Policy

UK Delivery Options

For Stock items, we normally aim to dispatch to the address you provide within 3 working days of receiving cleared payment for your order. Where applicable, custom orders will take up to 21 working days to complete.

 

We aim to get your order to you as soon as possible. However, due to unforeseen circumstances (such as illness, weather or other such causes affecting deliveries, extremely busy order periods such as Christmas) there may be a delay to your order and it may take longer than the suggested time period.

 

Postage options and prices provided on our website are for delivery within the UK only. If you require delivery outside of the UK, then you will need to inquire and agree the postage cost/ service with us prior to placing your order.

 

Orders are posted between Monday and Friday. 

 

We will send you a confirmation email to say your order has been posted.

 

Please allow up to 5 - 7 working days for UK orders to arrive and up to 10 days for Overseas orders to arrive. If after this time you still have not received your order please contact us via email at maggie@bootifulthings.co.uk and we will track your order.  

 

Please ensure all delivery details are correct at time of order. It is the customer’s responsibility to provide us with a correct address. Providing an address that is incomplete, incorrect, or false for whatever reason will result in your delivery being delayed, lost, or returned. Bootiful Things are not responsible for any parcels lost due to the customer providing an incorrect address. If you notice a problem with your address on your order, please contact us straight away. Contacting us after dispatch is not acceptable. Returned parcels will require postage to be paid for again. Lost parcels are the customer’s responsibility. Please note: all deliveries require a signature. It is your responsibility to sign for your delivery. Bootiful Things cannot be held responsible for orders signed for by anyone other than the person listed on the order/delivery.

Return & Exchange Policy

We will happily exchange any faulty items within 14 days of you receiving the item . Postage and Packaging is non-refundable. Products must be returned in original and re-saleable condition. Contact us via email or phone to discuss the returning of your item. 

 

Bespoke / Personalised Orders

Bespoke / Personalised orders are non-refundable and non-returnable. By making payment for a Bespoke/  Personalised design you are entering into a binding contract where by you accept the final product.

 

Face masks

We can not accept returns or exchanges on face masks, unless they are faulty. This is purely because of hygiene issues around Covid-19.